Kirsty Chaudhry
Kind Therapy

Email: kirsty@kind-therapy.co.uk

Telephone: 07929736392

I am the Data Controller responsible for the personal information you provide through this website and during counselling.

I may collect the following personal information:

• Your name

• Email address

• Telephone number

• Information you provide when completing my contact form

• Appointment information

• Information shared during counselling sessions

• Payment records (excluding bank card details)

This website may also collect anonymous technical information such as your IP address, browser type and pages visited through the use of cookies.

Your information is collected so that I can:

• Respond to your enquiry

• Arrange counselling appointments

• Provide professional counselling services

• Maintain confidential client records

• Manage payments and administration

• Meet my legal, ethical and professional obligations

Under UK GDPR, I process your personal information because:

• It is necessary to provide counselling services.

• It is necessary for the legitimate running of my practice.

• I have a legal obligation where applicable.

• You have given your consent where required.

Information relating to your mental health is classed as Special Category Data and is processed in accordance with UK GDPR.

Everything discussed during counselling is treated as confidential.

There are rare occasions where confidentiality may need to be broken, including:

• Where there is a serious risk of harm to yourself or another person.

• Where there are safeguarding concerns involving a child or vulnerable adult.

• Where disclosure is required by law or court order.

• During professional clinical supervision. Information discussed in supervision is anonymised wherever possible.

Where appropriate, I will always aim to discuss this with you first.

Your personal information is stored securely using password-protected electronic systems and/or locked storage.

Only I have access to your records unless disclosure is required by law.

Appropriate security measures are in place to protect your information from unauthorised access, loss or misuse.

Client records are normally retained for seven years after counselling has ended, in line with professional guidance and insurance requirements.

After this period, records are securely destroyed.

Your personal information will never be sold or shared for marketing purposes.

Information will only be shared if:

• You give your permission.

• I am legally required to do so.

• There is a safeguarding concern.

• Disclosure is necessary to prevent serious harm.

This website uses cookies to help improve your experience.

Cookies may be used to:

• Remember your preferences.

• Analyse website traffic.

• Improve website performance.

You can disable cookies through your browser settings if you wish.

Under UK GDPR you have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your information where legally appropriate.

• Restrict how your information is processed.

• Object to certain types of processing.

• Request a copy of your personal data.

• Withdraw your consent where consent is the legal basis for processing.

To exercise any of these rights, please contact me using the details above.

If you have any concerns about how I handle your personal information, I encourage you to contact me first so that I can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

This Privacy Policy may be updated from time to time to reflect changes in legislation or the way I operate my practice.

The most recent version will always be available on this website.